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Declined Payment

Declined Payment | Nutricity

Declined Payment or Payment Issues

If your payment is declined while placing an order at nutricity.in, there could be several reasons. Here’s how you can resolve the issue quickly.

Possible Reasons for Declined Payments

  • Suspicious activity detected by your bank for first-time or high-value purchases.
  • Daily purchase or withdrawal limits reached on your card or UPI account.
  • Incorrect payment information entered at checkout (e.g., card details or UPI ID).
  • Failure to complete Multifactor Authentication (e.g., OTP verification via SMS or app).
  • Insufficient available balance due to pending authorisations or holds.

How to Resolve Payment Issues

  • Contact your bank, card issuer, or UPI provider to authorise the transaction.
  • Try using a different payment method, such as another card, UPI, or Net Banking.
  • Update your payment information by visiting Your Orders.
  • Ensure you complete any SMS or app-based OTP requests during checkout.

Important Information

  • Nutricity does not receive specific reasons for payment failures from banks or payment providers.
  • Payment authorisations may appear on your statement for up to 7–10 business days even if the order is cancelled.
  • Orders are confirmed only after successful payment processing.

Need Help?

If you continue facing issues, contact our Customer Support team:

Email: support@nutricity.in
Phone: +91-XXXXXXXXXX
Contact Form: Click Here
Live Chat: Click Here

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (IST)
Saturday: 10:00 AM – 2:00 PM (IST)
Sunday: Closed
Response Time: We aim to respond within 1 business day.

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